GeoCRM SaaS Terms.

Last updated: 18 July 2026

These SaaS Terms govern access to and use of the GeoCRM software service supplied by GeoCRM (ABN 43 964 604 292). GeoCRM's address is 7 Eden Park Drive, Macquarie Park, North Ryde, Sydney NSW 2113 and its contact email is info@geocrm.com.au.

These Terms are drafted for business customers. They do not exclude, restrict or modify any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

1. Agreement structure and acceptance

The agreement between GeoCRM and the customer consists of:

1. each signed proposal, order form or statement of work that refers to these Terms (Order Form);
2. these SaaS Terms;
3. the Privacy Policy; and
4. any service levels, implementation plan or data-processing terms expressly incorporated into an Order Form.

An Order Form prevails over these Terms to the extent of a direct inconsistency. A customer accepts the agreement by signing or electronically accepting an Order Form, or by accessing the service after being told that these Terms apply.

The person accepting the agreement warrants that they are authorised to bind the customer.

2. Definitions

Authorised User means a person the customer permits to access the service under its account.

Customer Data means information, files and records submitted to, stored in or generated through the service for the customer, excluding GeoCRM's software, system data and de-identified aggregate information.

Documentation means the user documentation and operating guidance GeoCRM makes available for the service.

Fees means the subscription, implementation, support and other charges in an Order Form.

Service means the hosted GeoCRM software, modules and related services specified in an Order Form.

Subscription Term means the period stated in an Order Form.

3. The service

Subject to payment of Fees and compliance with the agreement, GeoCRM grants the customer a non-exclusive, non-transferable right during the Subscription Term for its Authorised Users to access and use the Service for the customer's internal business operations.

GeoCRM will:

• provide the modules and implementation services described in the Order Form;
• use reasonable care and skill in providing the Service;
• maintain the Service and address reproducible defects in accordance with any support arrangements in the Order Form; and
• give reasonable notice of planned maintenance likely to cause material disruption where practical.

Unless an Order Form includes a specific service level, GeoCRM does not promise uninterrupted or error-free availability. Maintenance, internet conditions, customer systems, third-party networks and events outside reasonable control may affect access.

4. Implementation and changes in scope

The parties will cooperate on onboarding, configuration, data preparation, training and rollout tasks identified in the Order Form or implementation plan.

The customer must provide timely access to relevant people, information, decisions and systems. A delay caused by missing customer input may reasonably move an implementation date.

Work outside the agreed scope requires written agreement on the additional work, timing and Fees before GeoCRM is required to perform it.

5. Customer responsibilities

The customer must:

• ensure Authorised Users comply with the agreement;
• provide accurate account, billing and operational information;
• maintain appropriate internal approval, professional-review, safety, employment and compliance processes;
• ensure it has the authority and lawful basis to provide Customer Data to GeoCRM;
• configure access permissions appropriately and protect account credentials;
• promptly notify GeoCRM of suspected unauthorised access or misuse; and
• use the Service only for lawful business purposes and in accordance with the Documentation.

GeoCRM supports operational records and workflows. It does not replace professional engineering judgment, statutory obligations, accreditation requirements, workplace controls or customer approval processes.

6. Acceptable use

The customer and Authorised Users must not:

• use the Service unlawfully or to infringe another person's rights;
• upload malicious code or attempt to compromise the Service;
• bypass access controls, probe vulnerabilities or access another customer's data;
• copy, modify, reverse engineer or create derivative works from the Service except to the extent the law does not permit that restriction;
• resell, sublicense or provide the Service to a third party except as expressly allowed in an Order Form; or
• use the Service in a way that materially interferes with its integrity, security or availability.

7. Customer Data

The customer retains ownership of Customer Data. The customer grants GeoCRM a limited licence to host, copy, process, transmit, back up and otherwise use Customer Data only as reasonably necessary to provide, secure, support and improve the Service, comply with the agreement and meet legal obligations.

GeoCRM may create and use de-identified and aggregated information that does not identify the customer or an individual to understand service performance and improve the product.

GeoCRM hosts production Customer Data in Australia using Sydney-based infrastructure. GeoCRM will not relocate production Customer Data outside Australia without prior written notice to the customer.

The customer is responsible for reviewing Customer Data for accuracy and maintaining any independent records or exports required by its professional, contractual or legal obligations.

8. Privacy and security

Each party must comply with applicable privacy law in relation to personal information it handles under the agreement.

GeoCRM will take reasonable technical and organisational measures appropriate to the Service to protect Customer Data against unauthorised access, use, alteration or disclosure. No security measure can eliminate every risk.

GeoCRM will notify the customer without undue delay after confirming a security incident that has materially affected Customer Data and will provide reasonable information and cooperation for the parties to meet applicable notification obligations.

The Privacy Policy explains how GeoCRM handles personal information in its own business activities.

9. Intellectual property

GeoCRM and its licensors retain all intellectual property rights in the Service, Documentation, configurations, templates, software, designs and product improvements, excluding Customer Data.

If the customer gives feedback or suggestions, GeoCRM may use them without restriction or payment, provided it does not identify the customer or disclose Confidential Information without permission.

No intellectual property rights transfer except for the limited access rights expressly granted by the agreement.

10. Third-party services

The Service may interoperate with third-party services where identified in an Order Form or selected by the customer. Third-party services are governed by their own terms and availability.

GeoCRM is responsible for its own performance and for subcontractors it engages to provide the Service, but is not responsible for a third-party service selected or separately contracted by the customer.

11. Fees, invoicing and GST

The customer must pay the Fees and applicable GST stated in the Order Form. Unless the Order Form states otherwise:

• invoices are payable within 14 days of issue;
• subscription Fees are invoiced in advance;
• implementation and other professional-service Fees are invoiced as stated in the Order Form; and
• pre-approved reasonable out-of-pocket expenses may be invoiced at cost.

The customer must notify GeoCRM promptly of a genuine invoice dispute and pay the undisputed amount on time. The parties will work in good faith to resolve the disputed amount.

GeoCRM may change Fees only for a future renewal term by giving at least 30 days' written notice. If the customer does not agree, it may choose not to renew.

12. Subscription term and renewal

The Subscription Term is stated in the Order Form. The agreement does not automatically renew unless the Order Form expressly says it does.

Where an Order Form provides for automatic renewal, either party may prevent renewal by giving the notice stated in the Order Form, which must be at least 30 days before the current term ends.

13. Suspension

GeoCRM may temporarily suspend affected access where reasonably necessary to:

• respond to a material security risk or unlawful use;
• prevent material harm to the Service, GeoCRM, the customer or another person;
• comply with law or a binding direction; or
• address Fees that remain unpaid more than 14 days after written notice.

Where practical, GeoCRM will give advance notice, limit the suspension to the affected access and restore access promptly after the reason is resolved. GeoCRM will not suspend access to pressure payment of a genuinely disputed invoice while the parties are working in good faith to resolve it.

14. Confidentiality

Each party must protect the other party's non-public business, technical, security and commercial information (Confidential Information) using at least reasonable care. A recipient may use Confidential Information only to perform or exercise rights under the agreement and may disclose it only to personnel, contractors and professional advisers who need it and are bound by confidentiality obligations.

Confidential Information does not include information that the recipient can show was lawfully known without restriction, independently developed, received lawfully from another source or made public without breach.

A party may disclose Confidential Information where required by law, after giving advance notice where legally permitted.

15. Warranties

Each party warrants that it has authority to enter the agreement.

GeoCRM warrants that it will provide the Service with reasonable care and skill and that, during the Subscription Term, the Service will materially conform to the Documentation and applicable Order Form when used as directed.

If GeoCRM breaches this warranty, the customer must provide reasonable details and an opportunity to correct the issue. If GeoCRM cannot correct a material breach within a reasonable time, the customer may terminate the affected Service and receive a pro-rata refund of prepaid Fees for the unused affected period.

Except for express terms and rights that cannot lawfully be excluded, all other warranties are excluded to the maximum extent permitted by law.

16. Intellectual-property claims

GeoCRM will defend the customer against a third-party claim that the customer's authorised use of the Service infringes Australian intellectual property rights and will pay damages finally awarded or an approved settlement, provided the customer promptly notifies GeoCRM, gives GeoCRM control of the defence and provides reasonable cooperation.

GeoCRM has no obligation to the extent a claim arises from Customer Data, customer modifications, use contrary to Documentation, or combination with items not supplied or approved by GeoCRM. GeoCRM may obtain continued rights, modify or replace the affected part, or terminate it and refund prepaid Fees for the unused affected period.

The customer will defend GeoCRM against a third-party claim arising from Customer Data or the customer's unlawful use of the Service, on the same notice, control and cooperation conditions.

17. Liability

Nothing in the agreement excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded, including under the Australian Consumer Law.

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings or loss of opportunity, except to the extent such loss is a direct and reasonably foreseeable result of the breach.

Subject to the exceptions below, each party's aggregate liability arising from the agreement is limited to the Fees paid or payable for the affected Service during the 12 months immediately before the event giving rise to liability.

The liability cap and excluded-loss provision do not apply to:

• the customer's obligation to pay Fees;
• fraud, wilful misconduct or deliberate unlawful conduct;
• death or personal injury caused by negligence;
• breach of confidentiality;
• infringement or misappropriation of the other party's intellectual property rights; or
• liability that cannot lawfully be limited.

Where a statutory guarantee applies and liability can lawfully be limited, GeoCRM's liability is limited, at its option, to resupplying the services or paying the cost of having them supplied again.

18. Termination

Either party may terminate the agreement by written notice if the other party:

• materially breaches the agreement and does not remedy the breach within 30 days after written notice; or
• becomes insolvent, enters external administration or ceases business, except as part of a solvent restructure.

GeoCRM may terminate for non-payment only after giving the customer written notice and at least 14 further days to pay an undisputed overdue amount.

Either party may terminate a month-to-month subscription on 30 days' written notice. A fixed Subscription Term continues until its end unless an Order Form provides an express early-termination right or termination occurs for breach.

19. Effect of termination and data return

On termination or expiry:

• the customer's right to use the Service ends;
• accrued payment and other existing rights remain enforceable;
• each party must return or destroy the other's Confidential Information when reasonably requested, subject to legal retention and secure backups; and
• GeoCRM will make a reasonable standard export of Customer Data available on request during the Subscription Term and for 30 days after it ends, subject to payment of undisputed Fees.

After that 30-day period, GeoCRM may delete Customer Data from active systems. GeoCRM will complete deletion from routine backups in accordance with its normal retention cycle, generally within 90 days, unless law requires longer retention.

Clauses intended by their nature to continue—including confidentiality, intellectual property, accrued payment, liability and dispute terms—survive termination.

20. Changes to the Service or Terms

GeoCRM may make reasonable changes to improve security, performance, usability or legal compliance, provided it does not materially reduce the core functionality purchased during the current Subscription Term.

GeoCRM may update these Terms for future Order Forms and renewals. For a material change proposed during a current Subscription Term, GeoCRM will give reasonable written notice. If the change materially disadvantages the customer and the parties cannot resolve the concern, the customer may terminate the affected Service before the change takes effect and receive a pro-rata refund of prepaid Fees for the unused affected period.

21. Disputes

Before starting court proceedings, a party must give written notice describing the dispute. A senior representative of each party will meet or confer in good faith within 10 business days to try to resolve it.

This clause does not prevent urgent interlocutory relief, debt recovery for an undisputed amount or action needed to preserve a legal right.

22. General

Neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations. The affected party must take reasonable steps to reduce the impact.

Neither party may assign the agreement without the other's prior written consent, not to be unreasonably withheld. Either party may assign it as part of a bona fide sale or restructure of substantially all of the relevant business, provided the assignee can perform the obligations and written notice is given.

GeoCRM may use subcontractors but remains responsible for its obligations under the agreement.

Notices under the agreement must be sent to the contact details in the Order Form, with legal notices to GeoCRM copied to info@geocrm.com.au.

If a provision is invalid or unenforceable, it is read down or severed to the minimum extent necessary. A waiver must be in writing. The agreement records the entire agreement about its subject matter and may be signed electronically and in counterparts.

The agreement is governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and courts entitled to hear appeals from them.